Shipping & Ordering FAQ
How do I place an order?
- Browse the shop, add items to your cart, and check out securely. You’ll get an email confirmation once your order is complete.
Do you ship internationally?
- Not at the moment — we currently ship only within the United States. International shipping may be available in the future.
How long does order processing take?
- Commissioned orders: generally take longer, depending on other ongoing commissions, the complexity of your project, and the time needed to ensure every detail is just right. We’ll provide an estimated timeline when confirming your commission and keep you updated.
How long will shipping take?
Shipping times depend on your location and the shipping method you choose. You’ll receive tracking info once your order ships
How much is shipping?
Shipping costs are calculated automatically at checkout based on your order and location
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help. Once it ships, changes or cancellations aren’t possible
What if my order arrives damaged?
Contact us right away with photos of the item and packaging. We’ll make it right
What if my package gets lost?
If your package appears lost or delayed, let us know and we’ll help track it down with the carrier
Can I return or exchange an item?
Returns and exchanges are handled case by case. Contact us within 7 days of delivery if there’s an issue.
Are your products handmade or original?
Yes! All Cerulean Rooster items feature original artwork and illustration, created with care in small batches
How can I contact you?
Use our contact form and we’ll respond within 1–2 business days
